- The system will provide a function to create supplier claims of the following types: steel problem, order error and invoice error.
- The system keeps a history of state changes for a claim.
- List multiple defects for a single line item. One of the defects must be flagged as primary.
- Attach images to a claim line item.
- Allows a specific item to be to be listed on more than one claim.
- The system ensures that the total claimed weight across all claims does not exceed the shipped weight for that item.
- The state of a claim line item will be one of the following: open, under investigation and investigation complete.
- The system keeps a history of state changes for a claim line item.
- Copy a line item within a claim or to another claim.
- Move a line item from one claim to another claim.
- The system provides the capability to copy a line item from a customer claim to a supplier claim.
- Automatically generate a debit memo for a given claim.
- Issue more than one debit at each level.
- Each debit at the memo level includes a debit type, amount, and taxes.
- Each debit at the item level includes the weight being claimed, either a fixed debit amount or a unit rate (e.g. rate per pound/Kg), and taxes.
- The system provides a function to cancel a debit memo.
<133>